Terms & Conditions

Terms & Conditions

Booking Policy

Flexible

Rates: All rates are covered under the flexible rate, with the exception of rates with the prefix NR (non refundable).

Cost: Cost reflects rates presented in the system only. These rates can only be overridden by the Rooms Manager or General Manager.

Maximum rooms: Only three rooms maximum can be booked under the flexible rate. Any booking comprising of four or more rooms must be treated as a group booking.

Deposit: No deposit is required on a flexible booking but full payment will be taken seven days prior to check-in.

Cancellation: Customers can cancel up until 7 days before check-in with no cancellation fee. Thereafter full payment will be taken.

Changing dates: Customers can change the date of their reservation up until 7 days before check-in at no cost. If a customer wishes to move their booking within the 7 days before they check in it will be treated as a cancellation.

Payment: Full payment for the flexible rate will be taken 7 days prior to checkin.

Non-Refundable

Rates: All rates are covered under the non-refundable rate.

Maximum rooms: There is no limit to the number of rooms that can be booked under this policy.

Cost: Guests booking on the non-refundable rate are entitled to 10% off standard rack. These rates are listed with the prefix NR.

Deposit: Full payment will be taken at the point of booking, otherwise a booking will not be secured.

Cancellation: Should a customer choose to cancel a booking they will lose their full payment.

Changing dates: Should a customer choose to move dates they will lose their full payment.

Payment: Full payment must be taken at the point of booking.

Groups

Group bookings consist of a booking requiring four rooms or more. All group bookings fall under the non-refundable policy.

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